Terms and Conditions

Effective Date: April 27, 2026 Last Updated: April 27, 2026

Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the website medlaunch.health and all services, solutions, and tools offered by MedLaunch Health (“MedLaunch,” “we,” “our,” or “us”). By visiting our website, submitting a contact or demo request, or entering into a service agreement with MedLaunch, you agree to be bound by these Terms in full.

If you are accessing our website or services on behalf of a clinic, medical practice, or other organization, you represent and warrant that you have the authority to bind that organization to these Terms, and all references to “you” include that organization.

If you do not agree to these Terms, please do not use our website or services.

1. About MedLaunch

MedLaunch Health is a healthcare IT solutions company that provides AI-powered automation tools to small and mid-size outpatient clinics. Our services are designed to improve clinic operations, reduce administrative burden, and enhance patient flow. Our current solutions include:

AI Medical Receptionist — AI voice-based call handling, appointment scheduling, and patient inquiry management
AI Clinical Documentation — Automated generation of structured clinical notes and documentation
Instagram AI-Powered Bot — Automated patient engagement and follow-up via Instagram messaging
AI-Powered PHQ-9 Screening — AI-guided mental health screening with instant scoring and clinician-ready reports
AI Patient Scheduling — Intelligent scheduling tools that reduce gaps and no-shows
AI Appointment Setter — Automated outbound appointment-setting workflows

Additional solutions, including AI Revenue Cycle Management and AI Ambient Clinical Intelligence, are in development and will be subject to separate terms upon release.

2. Website Use

2.1 Permitted Use

You may use medlaunch.health for lawful purposes related to evaluating, requesting, or using MedLaunch’s services. You agree not to:

Use the website in any way that violates applicable local, national, or international laws or regulations
Scrape, crawl, or copy website content for unauthorized commercial use
Attempt to gain unauthorized access to any part of the website or its underlying systems
Submit false, misleading, or fraudulent information through any form on the website
Engage in any conduct that could damage, disable, or impair the website or interfere with other users

2.2 Website Availability

We strive to keep medlaunch.health available at all times but do not guarantee uninterrupted access. We may suspend, modify, or discontinue the website or any part of it at any time without notice. We are not liable for any unavailability.

2.3 Accuracy of Website Content

The content on our website, including descriptions of our solutions, expected outcomes, and performance claims (such as references to revenue recovery or no-show reduction), is provided for general informational purposes only. Results vary by clinic and are not guaranteed. Nothing on our website constitutes a contractual commitment unless confirmed in a signed service agreement.

3. Services and Client Agreements

3.1 Service Agreements

Access to MedLaunch’s AI solutions is governed by a separate written service agreement (“Service Agreement”) between MedLaunch and the clinic or organization (“Client”). These Terms apply to your use of the website and general engagement with MedLaunch. The Service Agreement governs the specific scope, pricing, deliverables, and performance commitments for your engagement.

In the event of any conflict between these Terms and a signed Service Agreement, the Service Agreement takes precedence.

3.2 Discovery and Onboarding

MedLaunch follows a structured engagement process: Discovery & Audit, Integration & Setup, and Ongoing Partnership. During discovery, you agree to provide accurate and complete information about your clinic’s systems, workflows, and challenges. The quality of our solutions depends in part on the accuracy of this input.

3.3 Performance-Based Model

Where MedLaunch operates under a performance-based engagement, specific metrics (such as no-show reduction, claims processing speed, or front desk call volume) will be agreed upon in your Service Agreement. These metrics, and the consequences for not meeting them, are contractual matters governed solely by the Service Agreement.

3.4 Third-Party Systems and Integrations

MedLaunch’s solutions are designed to integrate with existing EHR systems, practice management software, and other third-party platforms. We do not own, control, or take responsibility for third-party systems. Your use of those systems remains subject to the terms and conditions of the respective vendors. MedLaunch is not liable for any disruption, data loss, or failure caused by third-party systems.

3.5 No Medical Advice

MedLaunch provides technology tools and IT services. We do not provide medical advice, clinical diagnosis, treatment recommendations, or any form of regulated healthcare service. Our AI tools — including the PHQ-9 Screening tool — are decision-support aids designed to assist qualified healthcare professionals. They do not replace clinical judgment. All clinical decisions remain the sole responsibility of the licensed healthcare provider.

4. HIPAA and Healthcare Compliance

4.1 Client Compliance Responsibility

You are solely responsible for ensuring that your use of MedLaunch’s tools complies with all applicable healthcare laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA), as well as any applicable state or international healthcare privacy laws.

4.2 Business Associate Agreement

Where MedLaunch processes Protected Health Information (PHI) on behalf of your clinic, a Business Associate Agreement (BAA) must be signed before any such processing begins. You must not share or transmit PHI to MedLaunch through any channel — including our website contact form — without a signed BAA in place. Contact us at info@medlaunch.health to initiate a BAA.

4.3 Patient Consent

You are responsible for obtaining all required patient consents, authorizations, and disclosures before using any MedLaunch AI tool that interacts with or processes patient data. This includes, but is not limited to, consent for AI-assisted phone calls, automated messaging, and mental health screening interactions.

5. Intellectual Property

5.1 MedLaunch Intellectual Property

All content on medlaunch.health — including text, images, logos, graphics, videos, code, workflows, and AI models — is the intellectual property of MedLaunch or its licensors and is protected by applicable copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any MedLaunch content without our prior written consent.

5.2 Your Content and Data

You retain ownership of all clinic data, patient data, and other content you provide to MedLaunch in connection with our services. By providing this data, you grant MedLaunch a limited, non-exclusive license to use it solely to deliver the services described in your Service Agreement.

5.3 Feedback

If you provide MedLaunch with suggestions, ideas, or feedback about our services, you grant us a perpetual, royalty-free right to use that feedback to improve our products and services without obligation or compensation to you.

5.4 Aggregated and Anonymized Data

MedLaunch may use de-identified, anonymized, or aggregated data derived from your use of our services to improve our AI models, conduct research, and develop new features. This data cannot reasonably be used to identify your clinic, your staff, or any individual patient.

6. Confidentiality

Both parties acknowledge that in the course of the relationship, each may receive confidential information belonging to the other, including but not limited to business processes, pricing, technical systems, patient data, and strategic plans. Each party agrees to:

Keep all confidential information strictly confidential
Use confidential information only for the purposes of the service relationship
Not disclose confidential information to any third party without prior written consent, except as required by law
Apply at least the same degree of care to protecting the other party’s confidential information as it applies to its own, and no less than a reasonable standard of care

This obligation survives the termination of your relationship with MedLaunch.

7. Fees and Payment

Fees for MedLaunch’s services are set out in your individual Service Agreement. Unless otherwise stated in your Service Agreement:

Fees are due in accordance with the payment schedule specified in your agreement
All fees are exclusive of applicable taxes, which are your responsibility
Late payments may incur interest or result in suspension of services, as specified in your Service Agreement
All fees paid are non-refundable unless expressly stated otherwise

8. Disclaimer of Warranties

To the maximum extent permitted by applicable law, MedLaunch provides its website and services on an “as is” and “as available” basis, without any warranties of any kind, whether express, implied, or statutory. We specifically disclaim:

Any implied warranty of merchantability, fitness for a particular purpose, or non-infringement
Any warranty that our website or services will be uninterrupted, error-free, or free from viruses or harmful components
Any warranty regarding the accuracy, completeness, or reliability of any content, AI output, or report generated by our tools
Any warranty that our services will meet your specific clinical, operational, or financial objectives

AI-generated outputs, including clinical documentation drafts, PHQ-9 scoring reports, and appointment summaries, are provided as tools to assist qualified professionals and do not constitute guaranteed, accurate, or complete information. All outputs must be reviewed and validated by a licensed healthcare professional before clinical use.

9. Limitation of Liability

To the maximum extent permitted by applicable law, MedLaunch, its directors, employees, contractors, and partners shall not be liable for:

Any indirect, incidental, special, consequential, or punitive damages
Loss of revenue, profits, data, business, or goodwill
Any clinical outcome, patient harm, or medical error arising from reliance on AI-generated outputs
Any failure or disruption caused by third-party systems, integrations, or services
Any loss arising from unauthorized access to your data resulting from your failure to maintain appropriate security on your end

Our total aggregate liability to you for any claim arising out of or related to your use of our website or services shall not exceed the total fees paid by you to MedLaunch in the three months preceding the event giving rise to the claim, or USD $500, whichever is greater.

Nothing in these Terms limits liability for fraud, gross negligence, willful misconduct, or any liability that cannot be excluded by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless MedLaunch and its officers, directors, employees, agents, and partners from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

Your use of our website or services in violation of these Terms
Your violation of any applicable law or regulation, including HIPAA
Your failure to obtain required patient consents or authorizations
Any content or data you provide to MedLaunch that infringes the rights of a third party
Any clinical decision made by you or your staff based on AI-generated outputs

11. Termination

11.1 Termination of Website Access

MedLaunch reserves the right to restrict, suspend, or terminate your access to our website at any time and without notice, for any reason, including if we believe you have violated these Terms.

11.2 Termination of Services

Termination of a paid service engagement is governed by the terms of your Service Agreement. Upon termination of a service agreement, MedLaunch will cease processing your data and will handle the return or deletion of your data in accordance with the BAA and applicable law.

11.3 Survival

Sections relating to intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and governing law shall survive the termination of your relationship with MedLaunch.

12. Links to Third-Party Websites

Our website may contain links to third-party websites or resources for informational purposes. MedLaunch does not endorse, control, or take responsibility for the content, privacy practices, or terms of any third-party site. Accessing third-party links is entirely at your own risk.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will update the “Last Updated” date at the top of this page. For active clients, we will provide notice via email. Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the revised Terms.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which MedLaunch Health is registered, without regard to conflict of law principles.

Any disputes arising out of or in connection with these Terms or your use of our website shall first be attempted to be resolved through good-faith negotiation between the parties. If a dispute cannot be resolved informally within 30 days, it shall be submitted to binding arbitration or the courts of competent jurisdiction in MedLaunch’s registered jurisdiction, as applicable and as specified in your Service Agreement.

Nothing in this clause prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.

15. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.

16. Entire Agreement

These Terms, together with our Privacy Policy and any signed Service Agreement, constitute the entire agreement between you and MedLaunch with respect to the subject matter herein, and supersede all prior communications, representations, or agreements, whether written or oral.

17. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

MedLaunch Health Website: medlaunch.health Email: info@medlaunch.health